Smart Software for the Light Rail Sector
info@metrotech.co.uk 
+44 (0)1332 460 444 
eTicketing Software for Transport Networks
What is Transit+?
Transit+ is Metrotech’s dedicated eTicketing platform designed specifically for tram operators. Built to replace outdated systems and manual processes, it delivers a seamless experience for passengers, inspectors, and operator staff alike. With secure digital ticketing, flexible validation, and comprehensive management tools, Transit+ helps operators modernise fare collection while improving convenience, reducing fraud, and lowering operational costs.
Why Transit+?
Tram networks often welcome high volumes of tourists, many of whom prefer to plan and pre-purchase tickets ahead of their journey. Transit+ was designed with this in mind, enabling visitors to buy tickets in advance and board trams with confidence. By combining a modern passenger-facing website, robust inspector tools, and a powerful operator support portal, Transit+ offers a complete ecosystem for efficient, secure ticketing that supports both local commuters and international visitors.
Designed for Tram Networks
Transit+ is built specifically for light rail, handling high passenger volumes and tourist demand with a streamlined, reliable eTicketing process.
Simple Pre-Purchase Experience
A clean, responsive website makes it easy for tourists and locals alike to buy tickets in advance using card, Apple Pay, or Google Pay.
Seamless Validation & Control
From handheld inspector scanners to a secure operator portal, every ticket can be validated, tracked, refunded, or managed in real time.
Key Features
Passenger Website & QR Ticketing
A clean, responsive website enables passengers to quickly buy tram tickets using card, Apple Pay, or Google Pay. Each purchase generates a secure QR (Aztec) code, unique to the ticket, which can be stored on a mobile device or printed. This eliminates queues at ticket machines and makes boarding faster and more convenient.
Multiple payment options, including mobile wallets
Instant ticket generation with secure QR technology
Optimised for all devices, from smartphones to desktops
Inspector Scanning App
Ticket inspectors are equipped with rugged handheld devices and the Transit+ Scanning App, designed for reliability in the field. The app works both online and offline, ensuring tickets can be validated even during large events or in areas with limited connectivity.
Offline and online validation for maximum reliability
Active and passive scanning modes for flexible enforcement
Ticket history and scan records to prevent misuse
Operator Support Portal
Behind the scenes, staff have access to a secure support portal for managing ticketing operations. From handling customer queries to managing service availability, the portal ensures smooth operation and rapid issue resolution.
Refund, resend, or invalidate tickets instantly
Manage discount codes and planned service downtime
Full user management and audit trails for accountability
Benefits for Operators
Transit+ is more than just a ticketing system – it’s a platform designed to support modern tram operations. Operators benefit from:
Reduced fraud through encrypted QR ticketing and centralised validation
Increased passenger satisfaction, particularly among tourists who can plan travel in advance
Lower operational costs by replacing legacy systems with a scalable digital platform
Clear Ticket Status Visualisation
The Transit+ Scanning App instantly shows whether a ticket is valid, expired, or a possible duplicate, giving inspectors immediate clarity. Colour-coded indicators and simple status messages reduce errors, speed up inspections, and strengthen fraud prevention.
Ticket Scanning App
The Transit+ Ticket Scanning App gives inspectors a fast, reliable, and flexible way to validate tickets in the field. Built to work seamlessly both online and offline, it ensures smooth operations during peak travel times, major events, and across the entire network.
Key Features
- Validate tickets in both online and offline modes
- Quick QR scanning speeds up passenger checks
- View ticket history and scan records instantly to detect duplicates
- Switch between active and passive scanning modes to suit different inspection scenarios
- Simple, intuitive design for ease of use on handheld devices
Latest case study
Edinburgh Trams & Metrotech Permit+
Edinburgh Trams modernises ticketing with Transit+
Edinburgh Trams wanted to offer a more modern, passenger-friendly way to buy tickets, with a focus on tourists who often plan ahead of travel.
Metrotech deployed Transit+, a cloud-hosted ticketing platform designed specifically for tram operations. The system was implemented in three key parts, ensuring benefits for passengers, inspectors, and operator staff alike.
Testimonials
Why Edinburgh Trams chooses Permit+
Marilena Papadopoulou
Head of Projects and Renewals - Edinburgh Trams
"Permit+ has fundamentally modernised how we manage access to the tram infrastructure.
“The shift from paper-based systems to a fully digital platform has allowed us to track every permit application in real-time, with a full audit trail of risk assessments, approvals, and on-site activity. The introduction of live activation and deactivation via the mobile app has significantly improved our field-to-control room coordination.
”Engineers no longer have to rely on manual phone-ins or email chains - we now have a structured, enforceable workflow that ensures work starts and ends with the correct authorisations in place.
“From a planning perspective, the live map and calendar views let us quickly assess network availability and avoid conflicts. The platform’s flexibility in grouping permits around isolations or major works has also helped us streamline possessions and reduce service interruptions.
”Permit+ has become a critical operational tool for us that we continue to promote within our industry as it ensures that access to the tram infrastructure is managed in a safe and controlled way."
Smart Software for the Light Rail Sector
Get in touch today to explore how Metrotech can support your network.
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Derby
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